Privacy Policy

Last Updated: August 2026

Welcome to Neuroware Labs ("we," "our," or "us"), operated by Inversiones Zenteno SpA. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you visit our website (neurowarelabs.com) and purchase our digital products.

1. Information We Collect

Personal Data: When you purchase our digital assets or prompt frameworks, transactions are processed via our Merchant of Record, Lemon Squeezy. Lemon Squeezy collects your payment details, email address, and billing address. We do not store or process your sensitive payment card details directly on our servers.

Usage & Analytics Data: We collect standard browser and device telemetry (such as IP addresses, browser types, device identifiers, and page visit duration) to ensure site security and performance.

Tracking Technologies & Pixels: We utilize analytics and conversion tracking tools, including the Meta Pixel and TikTok Pixel, to measure advertising effectiveness and analyze user interactions.

2. How We Use Your Information

We use the collected information for the following commercial purposes:

Fulfilling digital product deliveries and providing access to our digital vaults and community platforms.

Processing transactional customer support, updates, and refund requests.

Optimizing advertising campaigns, performance metrics, and website conversion rates.

Preventing fraudulent transactions and ensuring network security.

3. Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share data only with verified third-party vendors strictly necessary to deliver our services:

Lemon Squeezy: Merchant of Record, billing, tax compliance, and automated digital delivery.

Discord: Hosting private community channels and creator interactions.

Analytics & Advertising Platforms: Meta Ads, TikTok Ads, and Google Analytics for conversion measurement.

4. Data Retention & Security

We retain minimal customer record data only as long as necessary to provide active digital access, maintain customer support records, and comply with applicable tax and legal obligations. We implement industry-standard organizational and technical safeguards to secure your personal data.

5. Your Rights

Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, please contact us at contact@neurowarelabs.com.